Avaya IP500- IP PBX Avaya – modularity, reliability, and support for open standards!

Advantages of Avaya solutions for IP-telephony allow to build a system of intelligent communications of any complexity.

Modern business is increasingly dependent on the speed of response to emerging issues, the role of communication technology comes to the fore. As a platform for the development of business, they allow to optimize decision-making processes, improve customer service, improve the image of the brand, and as a consequence – to get a decisive advantage in the competition.

We call it “intelligent communication” – embedding communications capabilities directly into business processes – supply chain management, customer service and decision-making – and their use for more responsive to the challenges of the market.

To succeed in an era of intelligent communications, you need to rely on the system converged voice and data services, built on the basis of IP PBX Avaya. This system must be reliable, efficient, and capable of supporting the new communication opportunities that stimulate innovation and increase profitability.

IP PBX Avaya – savings

In its simplest form, the infrastructure of IP PBX (IP-telephony) integrates voice and data into a single network, opening the way for the almost immediate cost savings by simplifying and centralizing network maintenance, as well as savings on pay telephone services. The long-term value of the IP-telephony is that it allows you to build a global distributed enterprise functioning as a unit.
Benefits of IP PBX Avaya evident in all aspects of the modern firm. Avaya  works diligently to contact centers, allowing agents to switch “on the fly” between the telephone, instant messaging, chat, and other means of communication to provide more timely and more cost-effective service. It is IP-telephony enables employees to work from home, on the road or on a business trip. With the IP-telephony manager, who is often on the road, can turn your PC to your phone, use the calendar and schedule meetings using voice commands, use the corporate directory and the network to make mobile calls.

Avaya IP PBX serves as the basis for a wide range of applications:

• Self Service (IVR) – automatic provision of background information to customers online.
• Outbound dialing system (PDS) – Automatic notification of subscribers.
  Integration with external databases (CRM).
• The system call recording and evaluation of service quality.

Call Center and more.

This application allows you to organize and establish management of incoming and outgoing calls, qualitatively analyze the burden on staff, proactively respond to customer queries, integrate disparate systems into a single communications infrastructure elements. One of the most important factors in the success of this solution is the ability to connect to outdated equipment, allowing to increase the cost-effectiveness of the IT infrastructure.

Avaya – the leader in IP-telephony

The widespread introduction of IP-telephony, which began in the late 1990s, centered around a common architecture consisting of communications applications on standard servers and highly distributed gateways – connecting traditional and IP-based networks – and a wide range of new types of access devices, such as IP-phones, cordless phones, soft phones, PDAs and others.
Today, more than one million businesses, government agencies and non-governmental organizations around the world use the applications, systems and services from Avaya. More than a million customers – from small businesses and new organizations to the giants of business (90% of the FORTUNE 500 ®), and governments around the world – they all trusted communication products Avaya.

IP PBX Avaya – Scalability

Open standards and compatibility with products from different manufacturers – the inherent properties of IP-telephony solutions from Avaya. Commitment to open standards – a long-standing tradition of Avaya. One example of this – the introduction of operating system support Linux (since 2002), and Session Initiation Protocol SIP (since 2004), as well as the continued use of the service-oriented architecture (SOA) and Web services based on XML. With this solution from Avaya have virtually unlimited possibilities of integration with third-party applications.
Avaya products also meet the requirements of extensibility and adaptability of the business due to the high degree of scalability of all major components. Avaya solutions are able to support more end-devices with IP-capabilities with less restrictions on the load and fewer calls to clustered servers – this should reduce costs, reduce the number of required interventions, complexity and labor costs.

IP PBX Avaya – High reliability

Given the complexity and changing nature of IP-telephony environment, customers are more demanding opportunities to integrate new capabilities and skills required to ensure operational continuity. Avaya offers a comprehensive layered approach to business continuity, which is intended to reduce the likelihood of outages and failures, to provide a flexible means failover for disaster recovery as soon as possible, and takes advantage of IP-communications for flexible fuel-efficient alternatives to costly over-in redundancy. For example:
Avaya media servers can duplicate all the data stored on the drive, and copy the contents of memory to another processor. In the event of a failure of the processor are stored virtually all call processing capabilities.
Enterprise servers survivability Avaya (ESS) and the vitality of the local processor (LSP) to help minimize the impact of network outages on critical communications capabilities.

IP PBX Avaya – Security

Security – one of the most important requirements for the system of business communications. The architecture of IP-telephony from Avaya provides multiple layers of protection to ensure reliable security of vital data:
At the level of access protection, Avaya endpoints support the standard 802.1x.
At the application level.
At the infrastructure level, Avaya uses on media servers strengthened version of the operating system Linux.

IP PBX Avaya – Simplify management of SIP

Convergence, providing lower costs, the introduction of new high-end applications, and simplified management, paving the way for the use of the benefits of Session Initiation Protocol (SIP). One of these benefits is to track the presence of subscribers in the network – users can keep each other informed of their status, availability, and how they can be contacted – before the start of the session. SIP also provides an open standard for interoperability between media servers and terminals.
Avaya supports SIP-based services as an integral element of its portfolio of solutions for IP-telephony and consistently receives accolades for compatibility with products from other manufacturers. By implementing an IP-telephony solutions based on SIP from Avaya, the company immediately receives a benefit from reduced costs and increased productivity, which is the use of SIP-trunks, maintaining full compatibility with existing infrastructure and terminals (H.323, digital and analog) and defending, thus investments made.

IP PBX Avaya – Price

The cost of an IP PBX Avaya is determined by many factors, such as: IP network infrastructure of the customer, its bandwidth and scalability, network protocols, applications, and types of phones. After all the required parameters and requirements of our experts will prepare you an offer.

In all matters relating to the preparation of the price action on Avaya IP PBX you can contact our Sales Team by phone: (+971) 4 4504145 or e-mail: sales@pabxsystemkenya.com